COMMUNITY

General Information

Q: What work is being done at Batemans Bay Village Centre?
A: We’re undertaking a comprehensive tile upgrade throughout the main shopping mall and stairway areas. This involves removing existing tiles and installing beautiful new flooring to enhance your shopping experience.

Q: When did the works start?
A: Site establishment began on 20 July 2026, with tiling works commencing on 27 July 2026.

Q: When will the works be completed?
A: Works are expected to be completed by the end of November 2026. We’ll provide regular updates if there are any changes to this timeline.

Q: Why is this upgrade necessary?
A: We’re investing in the centre to provide a fresh, modern, and improved shopping environment for our community. The new tiles will enhance both the look and functionality of your local shopping destination.

Access & Shopping

Q: Will I still be able to shop at the centre during the works?
A: Absolutely! All stores remain open and accessible throughout the entire upgrade period. Shopping continues as normal.

Q: Will I be able to access my favourite stores?
A: Yes. Access to all shopfronts will be maintained with only minor restrictions during trading hours. We’re working in stages to ensure you can always reach the stores you need.

Q: How do I get around the work areas?
A: The centre is divided in half for each stage of work. While one section of the mall is being worked on, the other on the opposite side remains fully accessible. Clear signage will guide you through the centre safely.

Q: Are the car parks still accessible?
A: Yes, all car parking areas remain open and accessible as usual.

Q: Will disabled access be maintained?
A: Yes, we’re committed to maintaining accessible pathways throughout the centre at all times. All accessibility features remain operational.

Work Schedule & Timing

Q: What hours are the works being carried out?
A: Works are predominantly undertaken outside of core trading hours to minimise disruption during trading hours. Works in front of major retailers may have a later start time to maintain access.

Q: Will there be noise during shopping hours?
A: We’ve scheduled the works primarily after hours to minimise noise and disruption while you shop. Any necessary daytime activities will be kept to a minimum.

Q: Why are the works being done at night?
A: Night works allow us to complete the upgrade while ensuring minimal impact on your shopping experience and retailer trading.

Q: How long will each section take?
A: Each section typically takes approximately one week to complete. We’re working in 14 carefully planned stages across the centre.

Safety & Environment

Q: How are work areas being secured?
A: All work zones are clearly barricaded with safety barriers and bollards. Signage is updated regularly to guide you safely through the centre.

Q: Is it safe to shop while works are underway?
A: Yes, absolutely. Safety is our top priority. All work areas are secured and separate from shopping areas, with clear signage to guide customers safely through the centre.

Progress & Updates

Q: How can I stay updated on the progress?
A: We provide regular updates on this website, through our social media channels, in local press, and via incentre signage. Check back here for the latest information on which sections are being worked on.

Q: Which area is currently being worked on?
A: Please check the “Current Progress” section above for the most up-to-date information on active work zones.

Q: Can I see photos of the completed sections?
A: Yes! We will share progress photos on our social media channels. Follow us on Facebook or Instagram to see the transformation as it happens.

Q: What if the timeline changes?
A: We’ll communicate any major changes to the schedule as soon as possible through this website, social media, and incentre signage. We’re committed to keeping you informed every step of the way.

Specific Concerns

Q: I shop here several times a week – how will this affect my routine?
A: Your shopping routine can continue as normal. While you may notice work zones and some directional signage, all stores remain accessible and the centre is fully operational.

Q: I have mobility issues – how will I navigate around the works?
A: We’ve ensured that accessible pathways are maintained throughout the centre at all times. The 50/50 staging means there’s always a clear path available. If you have specific concerns, please contact our centre management team via the enquiry form on this page.

Q: Will trolleys and prams be able to get through?
A: Yes, pathways are maintained to accommodate trolleys, prams, wheelchairs, and mobility aids throughout all stages of the works.

Q: I’m concerned about the noise affecting my shopping experience. What should I expect?
A: Major works including demolition and tile cutting happen after trading hours. During the day, you may hear some minor construction sounds, but we work hard to minimise disruption.

Contact & Concerns

Q: Who do I contact if I have concerns during the works?
A: For any disturbances or concerns, please contact Village Centre Security on 0499 940 540.

Q: What if I notice a safety issue?
A: Please report it immediately to Village Centre Securityor speak with centre management staff.